The Home Depot Annandale Store in Alexandria, VA 22312 (2024)

Worst experience!!!

This store doesn’t have enough shopping carts. You literally have to wait 25-30 min to get one cart. All carts are being used by the store employees with return products, new products or trash.

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Worst experience

2x6x8’ FULL OF MOLD - if you use those in your house it will contaminate the whole house in a matter of monthsThis store never has enough quantities of products. Online you see 10 pieces of a product and when you are at the store you cannot find one

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Excellent customer service

My wife and I went there specifically to get a pair of whiskey barrel planters. Internet said they had plenty, nobody could find them. I figured I had wasted the trip. But the customer service desk paged "the guy" from Lawn and Garden, Bob M. He patiently took the product SKU# from my phone, looked it up, puzzled out where to find a pallet with a couple of barrels, got that down, unpacked the pallet, and got me exactly what I needed.

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Store needs help or new management

5 attempts at getting help and even had other associates page for help and no one came. 1 hour of wasted time.

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Return desk

Geetanjali is the best employee I have ever done business with in all the Home Depot’s I’ve shopped at in my 20+ years in the trades!

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Great service today at Annandale Branch

Went to buy five large bags of water softening salt at home deport Annandale. I’m a petit woman having to deal with 40lb bags. Two staff members: Justice and Eldon made it a totally painless process.

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Great People at Home Depot #4640

My experience during today's visit was exceptional! Eric in the gardening was so very pleasant and fun to talk with to support all of my planting needs. Then, the lovely ladies at self-checkout, especially Yeshi, were super helpful, positive, and nice approachable people. The management team is lucky to have people as committed and kind as Eric and Yeshi! This Home Depot location is my new "go to" store. And the store was particularly clean and organized, too.

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Exceptional customer service

Walter provided excellent customer service!!Looking for pool/spa test strips in December, he willingly got someone to use a lift to take them off the top shelf. Outstanding!!

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Wonderful customer service

An employee pointed us in the right direction for the supplies we were looking for. One also stopped to see if we needed any help. They were extremely helpful.

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Well Organized Home Depot

I had used the "Pick-Up" at this store during ordering.Usually, You can plan on standing in line until it is your turn.A Young Lady who was working on returning items back onto the floor, noticed that I was waiting, and put everything down and processed my pick up.This never happens.This store has personnel that actually work.

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