Details
Nobody enjoys spending money when they don't have to, and here at The Repair Shack, we are all about saving YOU money! We specialize in board level repair, with a 98% success rate. We offer a flat rate service for the majority of our repairs, although rare, there are few exceptions that can sometimes require additional fees. Through our proprietary repair process, our service will correct all major failures with your appliance and/or electronic control board(s). We have some seriously smart technicians that will use highly developed skills and a touch of wizardry to repair what someone else probably told you needed to be replaced. We even warranty our work! Here are some things you should know:
We are a US Based, English speaking company right in the heart of America in Lenexa, Kansas.
When you call us, we answer, and if we put you on hold, it will be the best on hold experience you have ever had.
Our success rate is about 98%.
Our warranty is the best warranty in our industry because we cover ACCIDENTAL DAMAGE after you receive your repaired your part. Please see our warranty for more details.
We offer a expedited repair service and overnight shipping if needed. Otherwise our standard repair time is approximately 7-10 business days (not counting shipping).
We sell parts! If a part is available, we can sell you a part instead. They are more expensive but do provide a quicker turnaround.
We are humans, this means we can't guarantee you a successful repair. But our reputation means the world to us so in the event your part can't be fixed, we will try to find alternative solutions because at the end of the day we just want to help you solve your problem.
Problems we can fix!
Error Codes Most codes are directly related to the control board. You can check our troubleshooting section to see what your error code means. If the board is the problem we can fix it!
Display Issues Display not working, intermittently going out, or just really dim? We can sometimes fix this without even replacing the display. However, if we have to replace the display there may be an extra charge.
Electrical Shock Damage form lighting or power surges can quickly damage components. While not all problems can be fixed, we have a very high success rate at repairing components damaged by electrical shock.
Broil Issues If your broil function stops working, first check the element. If it's functioning properly then the control board needs to be repaired. No need to throw the appliance away, we can fix this!
Bake Issues If your bake function stops working, first check the element. If it's functioning properly then the control board needs to be repaired. No need to throw the appliance away, we can fix this!
Convection Issues If your convection function stops working, first check the element and/or fan. If it's functioning properly then the control board needs to be repaired. No need to throw the appliance away, we can fix this!
Clean Cycle Issues If your clean function stops working, first check both elements. If they are functioning properly then the control board needs to be repaired. No need to throw the appliance away, we can fix this!
Temperature Issues If your temperature is getting too hot or not hot enough, Check your temperature probe first. If that is good, then the control board is the problem. We can solve this problem for you!
Defrost Issues If the defrost function isn't working, make sure the fans are good first. If they are functioning properly then the control board needs to be repaired. We can fix this for you!
Bad Transformers The transformer converts high voltage down to a lower voltage for the control board. They are either part of the board or separate. We can fix these if they go bad, however, replacements do cost extra.
Bad Keypad Keyboard is non-responsive or causing error codes? Check and clean the connection, if that doesn't fix it, the keypad and/or control board could be the issue. We can fix it! Please note that keypads are not included in the price of our control board repair.
Bad IC / MCU MCU (Micro-Controller), Display Driver IC, or EEPROM bad? We can re-program a new chip for most boards. Please note however that additional charges will apply as this is not part of our standard repair fee.
Fire Damage Did your control board bake itself to a crisp! Surprisingly, we actually can fix most situations where there is physical damage! Extensive damage may require additional charges, but most do not.
Other Issues We can fix just about anything that goes wrong with the control board. If you don't see the problem listed, just give us a call!
The Repair Process
Create Order Creating an order is simple. Type your part number into the search box and add the service to your shopping cart. From there follow the onscreen prompts. It takes about 5 minutes or less to create a service order. If you don't know your part number give us a call!
Print Instructions Once you complete your order you will receive an email with your receipt and very specific instructions. Simply follow them the best you can. Call us if you get lost because it's important you follow them to ensure your repair process goes smoothly.
Pack and Ship One of your most important steps! Make sure you read the instructions and follow them as closely as possible. This will ensure your order doesn't get delayed once it arrives. You can ship your part to us using any major carrier of your choosing.
Arrival Once your part arrives, it will be processed in. We document all contents sent and make sure all needed parts were sent. In the event you did not include something, we will contact you. You are then placed into the repair queue.
Repair Time Once you are placed in the queue you will receive an email update. It takes about 7-10 business days to complete your repair, but given the nature of our work, delays can and do happen from time to time. Same day repairs are available if needed for an additional fee.
Repaired and Returned Once we complete the repair we will send you an email with your tracking number. We process shipments the same day it's repaired. Shipments are picked up the very next morning. Standard shipping is about 3-4 days, but expedited shipping is available.
Enjoy! Once your part arrives, you are good to go! Reinstall your part and get back to business!
Warranty Details
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All of our repair services come with a 2-year warranty at no additional charge. We also have and an optional lifetime coverage plan. Call us if you are interested in enrolling. If you want a company that knows how to take care of its customers, ask about the warranty! You won't find a warranty that puts the customer first the way we do. Our FREE 2-year warranty is unbeatable and it covers things like...
Electrical Shock Accidentally plug things in the wrong after you get it back? No problem! It's covered!
Lightning Strike How frustrating would it be if after you had your part fixed you had storm and lightning took it out. Well, don't worry because our warranty covers that too!
Wear and Tear Use your appliance more than the average person? No problem, we cover wear and tear on the part.
Accidental Damage Did you or your technician accidentally drop it? Spill something on it? Let the dog chew on it? It's covered!
Clean Cycle Our competitors like to tell you that you can't use your clean cycle because it gets too hot... You can turn your oven into kiln if you really want to because you're covered!
Shipping Charges Shipping isn't cheap! That's why we cover it no questions asked for the first 60 days for all warranty claims, EVEN if it's your fault that you have to send it back! How awesome is that?
Damage in Transit Mailing things can be a bit of a hassle but don't stress, as long as we paid for the shipping you are covered if it gets damaged during transit.
Damage by 3rd Party Everyone makes mistakes, including the professionals who install these parts for a living. If you hire someone to install it and they make a mistake and damage the part, no problem, we warranty that too.
Everything Else We could spend days listing all the things that could cause damage, but we won't, because it's all covered! As long as the part hasn't been damaged to the point of no return it's covered!
Service Fees - Exlcusions - Refunds - Expectations
Now for the part where we talk about all the things no one wants to talk about... There are some important things you need to know before you decide to do business with us. Customer Service and Integrity are very important to us. Which is why we take the time to outline all the "fine print" of our terms and conditions. We encourage everyone to read them but we have picked out the most important things you need to know BEFORE you choose to do business with us.
Diagnostic Fee While our job is very rewarding, it is also very stressful and time-consuming. As such, all orders have a $75.00 diagnostic fee built into the price. This portion of what you pay is non-refundable regardless of the outcome and becomes non-refundable the day your part arrives at our facility. If you purchase our service, you are agreeing to this.
Time To Complete Repair The majority of our orders are shipped out in 7-10 business days or less starting the morning AFTER your part arrives. This is not a guarantee on time. Delays can and do happen. Because we are all normal people with families and lives outside of work, please understand that we pour our heart and soul into EVERY order, no matter how long it takes.
Keypads/Touchpads Keypads/Touchpads whether built into the part we are repairing or separate, are NOT included in our repair fee unless you are purchasing specifically a repair service for such. However, if you send the keypad/touchpad with the control board we will diagnose it for free! If it is malfunctioning we will quote you the cost of repair or replacement.
Accidental Order Refunds If you order this service by mistake, or, you change your mind, no problem! You have 30 days from the time of purchase to request a full refund if your part was never sent to us. If we receive your part prior to your request the diagnostic fee of $75.00 will be charged and is non-refundable. The remaining portion of the service fee is refundable.
Non-Repairable Orders Unfortunately in our industry not everything can be repaired. If your part can't be repaired we will retain the diagnostic fee of $75.00 and refund the remaining amount. Please know that we do everything in our power to repair your part, if it is deemed non-repairable it's a decision that was not made lightly.
Shipping Charges Shipping charges are refundable as long as the item hasn't been shipped. If your part was deemed non-repairable and you have us recycle it, shipping charges you paid will be refunded. If we at any point in the transaction ship the part to you the shipping charges become non-refundable.
Proprietary Parts Circuit boards can contain proprietary components. Proprietary components contain protected data or components that were made specifically for that part. Micro-Controllers, Screens, Transformers, and Keypads are proprietary. If they need to be replaced, there will be an additional fee based on the cost of the component needed.
Donor List If a proprietary component is bad and can't be immediately sourced, we will give you the option of keeping the order active while we hunt down the proprietary component needed to complete the repair. Choosing to go on the donor list makes the entire service non-refundable due to the time investment to locate the component.
